EV Charging

Challenges

The Client wanted to merge the ongoing application of home charging with public charging. Which rise the need for a new CMS (Charger management system). This project needs a lot of research work as this is very new to the Indian market. Creating a new functional flow that acts as a foundation of the CMS and helps in reducing personal visits to reduce efforts and cost. Integration between the CMS and the CPO via OCPI1.1.2 is crucial and plays a pivotal role in running seamless operations.

Innovation at Bellurbis:

Bellurbis proposed a system solution that would help clients in handling charging stations at various geographic locations in a much easy way and reduce their effort in coordinating between the various teams. We ensure that the new version of the application which also features public charging add value to the existing end user and enhances their experience of EV charging. Although this required the revamp of their existing application and web platform as well for seamless functioning.

The Bellurbis team used an eMSP protocol called OCPI 2.1.1 (Open Charge Point Interface 2.1.1) to integrate the client’s charge management system with the charging stations with the help of which the end user can use the eMSP services for public charging where he can pre-schedule the charging booking, navigate to the charging station, Make payment for charging and get the real-time unit consumption on the application apart from that there are various other VAS features and the support which always help the end user where ever they stuck.

This project includes the mentioned portals:

1. Internal Portal
2. CPO Portal
3. Customer Support
4. Public Charging Application
5. Home Charging Application

Internal Portal:

This portal can be accessed by the internal user to create CPO, manage CPO, and various configurations such as tariffs and documents, Payments, CDR, etc. It gives full control to the internal user to manage the system accordingly. Reporting dashboard for the strategic decision making

CPO Portal:

This is accessed by the charging station person to manage the charging station, charge bookings with the application user, and view payments and the OCPI 1.1.2 is the lifeline with which both the Internal and CPO portal communicated in real-time. Reporting dashboard gives the business insights.

Customer Support:

This portal helps the customer support team to manage the support operations optimally and the end user of the application can come to the support section of the application in case of any functional and technical assistance required. The end user can raise the complaint and request which come to the customer support agent in the real time from there they can manage and take action on the request raised accordingly.

Public Charging Application:

Here the user can search and navigate for a charge point operator, narrow down their search via various criteria, avail of the best charging rates, schedule charging booking with the CPO with time slots, and hassle-free payment system via spin wallet and paytm. Users can avail of various promotional offers and reward points. Track and manage their charging booking and customer support. This application gives real-time station updates, personalized user profiles, and integration with navigation systems or mobile apps for enhanced convenience through OCPI1.1.2.

Home Charging Application:

Charge your EV through Bluetooth and Wi-Fi service, plug in and start charging immediately, schedule charging at a later time, set detailed schedules to take advantage of lower electricity rates, manage your charging progress, share access to your charger with friends and family, track your charging consumption statistics, review, renew extend your warranty, service package and customer support from the application.